RETURNS & EXCHANGES

What is your return policy?

Our return policy only applies to jewelry made from Sterling Silver. We offer a 7 Day Return for all customers around the world. Your return window will start from the day your order was delivered/ picked up.

To qualify for a return: 

  • Items must be in their original state, without any signs of wear and tear
  • Items must be returned by mail in original packaging (tags, box and polishing cloth included). Jewelry with tags removed cannot be returned or exchanged. 
  • Failure to comply with these terms may result in the refund not being processed

Non-returnable: 

  • Earrings due to hygiene reasons
  • Items bought on sale
  • Giveaway prizes 

Please note that all sales for jewelry made from other metals are final and cannot be returned. As such, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can reach out to our customer support email at info@butidkhername.com

How much is the return shipping fee? Is the fee refundable?

The return shipping fee varies depending on the country you live in. To determine the exact shipping fee, contact your local postal services. Please note that you would have to use a shipping method that provides tracking capabilities. This requirement ensures that we can monitor the shipment's progress, reducing the risk of your item getting lost during transit.

Please note that you would be responsible for the return shipping fee and it is not refundable.

What is the processing fee for returns? 

A fee of $20 (USD) per item returned will be deducted from your refundable amount. This helps to cover labour hours and costs associated to fulfil your initial order. 

When will I receive my refund?

We will conduct an inspection on your returned item within 7 business days from when we receive the item. If processed and approved, we will email you with a confirmation, indicating the total refundable amount. 

Please note butidkhername cannot issue a refund to a method of payment that is different from the one used to place the order. Depending on your bank/ PayPal account, it will take around 5-10 business days for the fund to reappear on your end.

What is your exchange policy?

We offer 7 day exchanges for all customers. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy above. Our exchange policy only applies to jewelry made from Sterling Silver. Earrings cannot be exchanged due to hygiene reasons. 

If you wish to exchange to a different item, you will need to pay the price difference. 

How do I start my return/ exchange process?

Kindly fill up this form. Indicate your order number and briefly state the reason you would like to return/ exchange your order.

Please be prepared to show photos and videos of the item you wish to return/ exchange when we get back to you. 

Based on 658 reviews
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So many Options!

I love these earrings. They're formal enough for a work place and can go with so many eveningwear options. They fit my ears really well, not too heavy, and are a good size. They're now one of my favourite pairs to wear for a multi-event day.

Stunning simple ring!

This is a gorgeous simple ring for every day wear! It fits perfectly on my pointer finger and I absolutely love it!

e
RAINY DAYS RING
edona.me@hotmail.com
Stunning Ring

Stunning ring with a blue raindrop 🩵
elegant, classy, simple and soo pretty.
Many compliments from friends and family.
Even prettier in person. <3

Absolutely stunning

Truly fantastic Jewelry, arrived promptly after shipping notification, and first class customer service. This is my 2nd or 3rd purchase from Butidkhername and I have been blown away at the quality of the jewelry (that I wear near daily) and the level of communication from the business owner. The photos I’ve attached are from the butterfly piece of the collection <3

Breathtaking jewellery

I was able to win the discount from the contest and i was able to pay over a few months which made it a whole lot easier for me. It arrived a couple weeks ago and I am sooo happy with the results! All the jewellery is beautiful and I couldn't be happier!

Worth the investment 🥰

I've always struggled to find good-quality jewelry at a reasonable price within my budget, without triggering my allergies. I'm so happy with how the set turned out—it's beautiful! I can't wait to purchase more of the limited-edition BTS jewelry in the future 💜💜💜

Butterfly;Tear Collection: BEST ONE!!

Absolutely love this collection, it's definitely my favourite one hands down and I was lucky enough to win 1st place in the giveaway for it!!😆🙈 I was literally shaking and so happy when I realised and purchased the matching necklace cuz they're all so gorgeous together, the pictures don't do them justice at all!! 🥰🫶🏻✨💜

M
BUTTERFLY BRACELET
Megan Faulkner
Loveee it so much

The design is so pretty but it can also be used in day to day due to the dainty look it gives overall! I also love wearing it in more formal events 💕

😍😍

I’ve won 2nd place in this collection GA and omg they’re gorgeous

S
SARAH EARRINGS
Sarah B.
Unique statement piece that I will reach for time after time 💜

Where do I even start with these earrings? The minute they slipped out of the bag, they took my breath away. The full sparkle around the earring is spectacular to behold and makes you feel like a queen! My favorite thing about these earrings is that Min customized them in gold for me! They are truly a unique statement piece that I will reach for time after time. 💜

My first piece 🙂

I've been looking at your pieces for a year and a half and I FINALLY bought a piece from her store!! This necklace will forever hold a special place in my heart, I especially love the free ring, it's so cute! 💜

I will be definitely be buying more of your pieces in the near future!!

A
BUTTERFLY BRACELET
Aishwarya T.
Worth it, so beautiful!

It’s beautiful, elegant, classy, dainty, simple, and so very cute!! I love wearing it with all the time and it fits just perfect. I’m glad I made this purchase so worth it! :) <3

M
NOEL BANGLE
Maddy L.
Literally LOVE!!

I have been looking for cute bangles for a little while and was SO happy to see that my favorite jewelry seller had created a super cute bangle! It’s GORGEOUS and SO EASY TO PUT ON😭I’m 100% wearing this EVERYDAY🙌I highly recommend getting it if you’re thinking about it☺️

Stunning!!

This is my second time buying from them! My expectations are always exceed from the quality and just how beautiful they are in person!

Butterfly’s Tears Jewelry Set

I absolutely adore the jewelry and this brand. Always makes me feel so special whenever I wear it. Min does such an incredible job at creating such beautiful pieces. Great for gifting or just treating yourself ❤️

It's very feminine, super cute and so pretty under the different lightings !!

C
BUTTERFLY BRACELET
Chantal Heijsteeg
Stunning 🦋🦋🦋 ring and 🦋🦋🦋 bracelet.

Alot of beautifull sparkles .Verry happy with my ring and bracelet. Much more beautiful in real then at the photo,s.

E
AMYGDALA BRACELET
Estella Asare
My ride or die bracelet lol!

This little masterpiece has being on my left wrist since I got it. I was a little skeptical because it looked fragile but boy was I wrong! It has never left my wrist. I garden, bath, crochet, and do all sorts of vigorous actives with it, and forget to clean it, which homegirl advised against! But! But, is has withstood all of my carelessness and is in good condition! I am go I ng to buy one for my sis when my wallet permits me!

I love it 💜!

I got this collection to share with .y mom and sister. So that wherever we are we will have a part of the collection. My mom picked the ring and sister, a fellow bracelet girly. picked the butterfly bracelet. I kept the rest of the collection. I work at a daycare and the kids kept complementing my necklace and amygdala bracelet. I am definitely going to buy the butterfly bracelet since my sis took this one.

L
NOEL BANGLE
Laura R.

Dainty tennis style bangle with an easy to use clasp. You can easily do it up with your other hand with no problem and it sits neatly and securely on your wrist.

Super cute and effortless ring to pair anything with. The pink centre stands out wonderfully and it is a cute touch to an elegant style.
Highly recommend.

V
TWIN HEART NECKLACE
Virginia B.

I just got the twin heart necklace and I already now and I love the design.
It's really gracile and delicate. The necklace is also really small so you can just leave it on and sleep in it. But it still seems durable.

V
I WONDER EARRINGS
Virginia B.

These earrings look so much prettier in real then on the photos. They are so elegant and beautiful but you still can wear them every day.
They are also not to heavy to wear even though they look quit big.

So beautiful. Love all the different colors in it.

Beautiful. Serendipity is one of my favorite songs by Jimin